FAQ
Welcome to the Vanciaga FAQ page! Here you’ll find answers to the most common questions about our products, shipping, payments, returns, and more.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay as secure payment methods displayed at checkout. All payments are processed securely.
Q: Can I cancel or change my order after placing it?
A: Orders can only be canceled or modified within 24 hours of purchase. Please contact us immediately at support@vanciaga.com if you need assistance.
2. Shipping & Delivery
Q: Do you ship internationally?
A: No. Vanciaga only ships within Canada.
Q: How long does order processing take?
A: Orders are processed within 1–2 business days after payment is confirmed.
Q: What is the delivery time?
A: Standard delivery takes 5–7 business days after dispatch.
Q: How much is shipping?
A: Shipping is free on all orders.
Q: How do I track my order?
A: You will receive a tracking number via email once your order ships. You can use it to track your package directly on the carrier’s website.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window starting from the day you receive your order. Items must be unused, in original packaging, and in resellable condition.
Q: How do I request a return?
A: Please email support@vanciaga.com with your order number and reason for return. Our team will guide you through the return process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
4. Products
Q: Are your products authentic and new?
A: Yes. All items sold at Vanciaga are 100% new, unused, and authentic. We do not sell second-hand or refurbished products.
Q: What if the item I received is defective or damaged?
A: Please contact us at support@vanciaga.com within 7 days of receiving the product, and we will arrange a replacement or refund at no extra cost to you.
5. Contact & Support
Q: How can I contact Vanciaga?
A: You can reach us at:
Business Name: Vanciaga (operated by The Real Corp Dxb LLC)
Address: 2201 Menaul Blvd NE Ste A, Albuquerque, NM 87107, USA
Email: support@vanciaga.com
Phone (U.S.): +1 505 234 8196 (Support is based in the U.S. but available during Canadian business hours.)
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM EST.